Refund policy

Refund Policy

Eligibility:

Refunds are only available for products that are defective upon delivery. To be eligible for a refund, the product must be returned within 7 days of receipt in its original, unopened, unused, and untampered condition, together with its original packaging.

Refunds will not be issued for products that have been opened, used, damaged due to misuse, or are not returned in their original packaging. Atlantic Healthline FZC reserves the right to inspect the returned product and refuse a refund if these conditions are not met.

Process:

Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method used for the purchase. Credit card payments will be refunded to the same card used for the transaction.

All refunds will be made through the original mode of payment and processed within 10 to 45 days, depending on the issuing bank.

Return Policy

We accept returns only for defective products.

If you receive a product that is defective upon delivery, you must notify our customer support team within 7 days of receiving your order. The product must remain sealed, unopened, unused, and in its original packaging to qualify for a return.

Once the returned product has been inspected and confirmed to be defective, we will, at our discretion, either provide a replacement or issue a full refund. Shipping and handling charges are non-refundable unless otherwise required by applicable law.

Returns that do not meet the above conditions or are found not to be defective will not be accepted.

This return and refund policy applies solely to purchases made through https://atlanticperfumes.com/. For any questions or concerns, please contact our customer support team. For more details, refer to our full Terms and Conditions.

Cancellation Policy

Cancellation requests must be submitted within 24 hours of the original purchase. Requests made after this period may not be eligible for cancellation.

Orders that have already been processed or dispatched cannot be cancelled.

All refunds, returns, and cancellations are managed and fulfilled by Atlantic Healthline FZC, the parent company of Atlantic Perfumes.